Terms & Conditions

These Terms apply to all business automation, digital agent, communication, intake, scheduling, follow-up, routing, workflow support, setup, configuration, and related services provided by Company.

If Client has signed a Master Services Agreement, these Terms are incorporated into that agreement. If Client submits a form, pays an invoice, or uses the services, Client agrees these Terms apply.

By providing their phone number and checking the SMS consent box on any Otto Growth Labs form, the submitting party agrees to receive text messages from Otto Growth Labs. These messages may include responses to inquiries, appointment information, service updates, and business communications related to Ansera™.

Mobile information, including phone numbers, will not be shared with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance.

Specific services, packages, pricing, features, and timelines are described in the applicable Service Order, proposal, invoice, or written approval. Work outside the approved scope may require additional fees.

Client must pay all setup fees, monthly fees, usage fees, add-ons, and other approved charges when due. Company may pause or cancel work for unpaid, late, failed, reversed, or disputed payments.

Setup fees are non-refundable once work has begun. Monthly fees are non-refundable for the current billing cycle but will not be charged beyond the cancellation notice date. Client must provide a minimum of thirty (30) days written notice to cancel. Notice must be sent to Hello@OttoGrowthLabs.com.

Launch dates and completion estimates are good-faith estimates only. Timing may depend on Client approvals, access to accounts, third-party platforms, and other conditions outside Company’s direct control.

Client must provide timely access, approvals, business information, brand assets, service information, and operating instructions. Company is not responsible for delay caused by incomplete or late information from Client.

Company does not guarantee revenue, booked appointments, lead conversion, customer behavior, deliverability, uninterrupted service, or any specific business result. Individual results vary. Client results mentioned are not guaranteed.

Company is not responsible for third-party outages, delays, data loss, policy changes, filtering, downtime, account restrictions, platform errors, or API changes.

Services may use automated, AI-assisted, or digitally configured systems. AI-assisted systems can make mistakes. Company will provide standard AI disclosure language for Client use. Client is responsible for implementing required disclosures for its business, industry, state, or location.

Client may not copy, resell, reverse engineer, transfer, share, white-label, or allow third-party use of Company systems or materials without written permission.

Client is responsible for its own industry compliance, customer communication compliance, call recording consent, text and email consent, privacy obligations, and customer notices.

Company may suspend or terminate services for nonpayment, misuse, legal risk, platform violation, abusive conduct, failure to cooperate, or breach of these Terms.

Neither Party will be liable for delays or failures caused by circumstances outside that Party’s reasonable control, including acts of God, government actions, platform outages, or internet disruptions.

This document is governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Upon completion of entity registration in Nevada, this document will be governed by the laws of the State of Nevada. Disputes that cannot be resolved through good-faith negotiation will be submitted to binding arbitration in Clark County, Nevada under AAA Commercial Arbitration Rules. Each Party waives the right to participate in any class action or representative proceeding.

Company may update these Terms from time to time. Company will provide notice of material changes by email or by posting updated versions with a new effective date.

Questions about these Terms may be sent to: Hello@OttoGrowthLabs.com